Yes, good communication and information. Received a picture of the product before shipping. Shipping was very fast and arrived within 8 days. This is a great product and looks just like the picture. She is beautiful. Shipping was prompt. Packaging was good inside and out. There was no damage whatsoever. The doll is fully protected and functions exactly as it should. There was a lot of cleanup required, but it was well worth it and feels great. Very good seller and I would buy from this store again. I highly recommend this store. Great job.